May 2001
1. Poor Customer Service
2. Inadequate Architectural Plans and Details
3. Lack of Proper Supervision
4. Lowest Bid/Unqualified Subcontract Laborers
5. Failing to Address BOD Defect Claims by Calling them HOA Maintenance Responsibilities
6. Conflict of Interest Claims of HOA Developer-Controlled Board
7. Overstating Builder Qualifications -- Puffing
8. Overstating Quality Home Amenities -- Promising Too Much
9. Failure to Meet Homeowner 1-year Warranty Expectations
10. Not Providing Clubhouse, Pools, or Other Common Area Amenities
11. Absence of Homeowner Maintenance Manuals
12. Poor Developer Transition
13. Poor Site Selection -- Geology
14. Building Boom Phenomena -- On to the Next Project
15. Setting Reserves Too Low
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